FAQs

Do I need an account to order?
No, guest checkout is available, or you can create an account to track orders.

What payment methods do you accept?
Amex, Diners Club, Discover, JCB, Mastercard, and Visa, via Shopify Payments.

Can I cancel or change my order?
Only before it ships. Contact us right away at info@craftcollection.store.

What's your order cut-off time?
4:00 PM (CST) for same-day processing.

Where do you ship?
Within the USA only. No P.O. boxes or APO/FPO addresses.

How long does shipping take?
1–2 days handling, 4–6 days transit — typically 5–8 business days total.

Is shipping free?
Yes, on orders over $195.01. Orders $195.00 and under have a flat $6.50 rate.

Can I track my order?
Yes, tracking info is emailed once your order ships.

What's your return policy?
30 days from delivery. Items must be unworn, unwashed, with tags and original packaging.

How do I start a return?
Submit a request through our Return Center. We'll send a free prepaid label by email.

Do you offer exchanges?
No direct swaps — return the item and place a new order instead.

When will I get my refund?
Within 7 business days of us receiving and inspecting your return.

What if my item arrives damaged?
Submit a Return Center request with a photo — we'll send a replacement or refund at no cost.

Is my payment info safe?
Yes, handled securely through Shopify Payments — we never store your card details.

Get in Touch

📍 Address: Big T Plaza, 4515 Village Fair Dr Shop E-1, Dallas, TX 75224, USA
📞 Phone: +1 214-258-6771
✉️ Email: info@craftcollection.store

🕒 Business Hours (CST)
Monday: 11:00 AM – 5:30 PM 
Wednesday – Saturday: 11:00 AM – 8:00 PM
Sunday: 11:00 AM – 7:30 PM
Closed Tuesdays