Refund policy

We want you to love what you order, but if something doesn't feel right, returning it should be just as simple. Here's how it works at Craft Collection.

Return Timeframe

You can request a return within 30 days of your delivery date. Once that window closes, we're no longer able to accept returns or issue a refund, so it's worth checking your order as soon as it arrives.

Starting a Return

We handle all returns through our Return Center. Fill out the return request form with your order number, the item you're sending back, and a quick note on why. Once we've reviewed and approved it, usually within 1–2 business days, you'll get an email with a free return shipping label attached, plus simple steps for sending the item back. There's no charge to you for the label or the return itself.

Prefer to bring it in? You can drop your return off at our Dallas location, but please submit the form through our Return Center first so we have your order pulled up before you arrive.

What Qualifies for a Return

For your return to be accepted, the item needs to be:

  • Unworn and unwashed
  • Still in its original packaging, with tags attached
  • Free of stains, odors, makeup, or perfume
  • Accompanied by your order confirmation or receipt

If an item comes back without its tags, out of its original packaging, or shows signs of wear, we may not be able to process the refund, and the item will be sent back to you.

Items That Can't Be Returned

For hygiene and quality reasons, a few items are final sale unless they arrive damaged or defective:

  • Earrings and other pierced jewelry
  • Swimwear and intimates
  • Items marked Final Sale or Clearance at checkout
  • Gift cards

If Something Arrives Damaged

Mistakes happen, and if your item shows up damaged or with a defect, let us know through the Return Center form and attach a photo. We'll sort out a replacement or a full refund right away, at no cost to you.

Getting Your Refund

Once your returned item reaches us and passes inspection, we'll send a confirmation email and process your refund to the original payment method. This typically takes 7 business days, though your bank may take a little longer to show it on your end. We don't charge restocking fees or any hidden costs along the way, so what you paid is what comes back to you.

Exchanges

We don't process direct swaps right now. If you'd like a different size or color, the quickest route is to return the original item and place a new order for what you actually want.

Sale Items

Items bought at a discount or with a promo code are subject to the same 30-day return policy, unless they were marked Final Sale at checkout.

Changed Your Mind on an Order?

If you need to cancel or adjust an order, reach out as soon as you can. We can only make changes before the order ships — once it's out the door, our return process takes over.

Store Returns

Our Dallas store accepts in-person returns too. Just submit your request through the Return Center beforehand, then bring the item in during business hours along with your order confirmation.

Questions?

We're happy to help however we can.

Get in Touch

📍 Address: Big T Plaza, 4515 Village Fair Dr Shop E-1, Dallas, TX 75224, USA
📞 Phone: +1 214-258-6771
✉️ Email: info@craftcollection.store

🕒 Business Hours (CST)
Monday: 11:00 AM – 5:30 PM 
Wednesday – Saturday: 11:00 AM – 8:00 PM
Sunday: 11:00 AM – 7:30 PM
Closed Tuesdays