Shipping policy

We want your Craft Collection order to reach you as smoothly and quickly as possible. Here's everything you need to know about how shipping works with us.

Where We Ship

We currently ship within the United States only, covering all 50 states. We're not able to ship to international addresses at this time.

Orders can only be shipped to a standard street address. We're unable to deliver to P.O. boxes or APO/FPO addresses.

Order Cut-Off Time

Orders placed before 4:00 PM (CST) begin processing that same business day. Orders placed after 4:00 PM, or on weekends and holidays, begin processing the next business day.

Handling Time

Once your order comes in, our team gets to work checking, packing, and preparing it for shipment. Handling takes 1–2 business days before your order heads out with the carrier.

Transit Time

We partner with trusted, reliable couriers to get your order to you as fast as possible, choosing the best option based on your order and location. Once shipped, transit typically takes 4–6 business days.

Estimated Delivery Time

Combining handling and transit time, most orders arrive within 5–8 business days of being placed. These are estimates, not guarantees, since occasional delays from weather, high order volumes, or carrier issues can happen.

Shipping Costs

Orders of $195.01 and above ship free. Orders totaling $195.00 or less have a flat shipping rate of $6.50, automatically applied at checkout.

Order Tracking

Every order includes built-in tracking. Once your package ships, you'll receive a confirmation email with your tracking information so you can follow it the whole way to your door.

Double-Check Your Order

Before you check out, take a moment to confirm your shipping address and item selections, size, color, and style are correct. We move quickly once an order comes in, so we can't guarantee changes after processing begins. If you spot an error right away, email us at info@craftcollection.store and we'll try to catch it before it ships.

Lost or Missing Packages

If tracking shows your order as delivered but you can't find it, check with neighbors or building management first, since carriers sometimes mark packages delivered slightly early. Still no luck? Reach out, and we'll look into it with the carrier on your behalf.

Damaged Items

If your order arrives damaged, we've got you covered. Submit a request through our Return Center with a photo of the damage, and we'll sort out a replacement or refund at no cost to you.

Delays

We do everything we can to ship on time, but occasional delays happen due to weather, carrier disruptions, or high demand periods. We'll always keep you posted if we're aware of anything affecting your order.

Questions?

We're happy to help with anything related to your shipment.

Get in Touch

📍 Address: Big T Plaza, 4515 Village Fair Dr Shop E-1, Dallas, TX 75224, USA
📞 Phone: +1 214-258-6771
✉️ Email: info@craftcollection.store

🕒 Business Hours (CST)
Monday: 11:00 AM – 5:30 PM 
Wednesday – Saturday: 11:00 AM – 8:00 PM
Sunday: 11:00 AM – 7:30 PM
Closed Tuesdays